FAQs

How do I know my nail sizes?
We highly recommend purchasing a sizing kit before ordering if you are unsure of your sizes. Customers are responsible for selecting the correct sizes at checkout. Nails by Shonica is not responsible for sizing issues caused by incorrect measurements or size selections. Replacement nails may be purchased separately if needed.

Are the nails reusable?
Yes! With proper application and removal, your nails can be reused multiple times.

What comes with my order?
Each order includes your handmade nail set along with an application kit.

How long do the nails last?
With proper prep and application, nails can last up to 1–3 weeks depending on lifestyle and application method.

Are the nails handmade?
Yes! Every set is handmade using high-quality products for a durable, salon-quality finish. Most sets are available with your choice of a builder gel or acrylic base.

What is the difference between Builder Gel and Acrylic?
Builder Gel is lightweight, flexible, and durable for a more natural feel. Acrylic is stronger and more rigid, making it a great option if you prefer a sturdier feel or added durability. Both options are designed for long-lasting wear when properly applied.

Do you offer custom sets?
Yes! Custom orders are available. Please upload your inspiration photo or contact us before ordering if needed.

Can I rush my order?
Rush order options may be available depending on the current workload. Please check the “Nail Essentials” section of the website to see if rush processing is available before purchasing.

Do you offer refunds for sizing issues?
No. Due to hygiene reasons and the custom nature of press-on nails, refunds are not provided for sizing issues. Sizing kits are available and highly recommended before ordering. Customers are responsible for selecting the correct nail sizes.

If 1–5 nails need to be replaced due to incorrect sizing, damage, or loss, replacement nails may be purchased through the Replacement Nails listing. If more than 5 nails are needed, a new full set must be purchased.

Can I order replacement nails?
Yes! Replacement nails are available if a nail is lost, damaged, or does not fit due to incorrect sizing. Replacement orders are available for 1–5 nails only. If more than 5 nails are needed, a new full set must be purchased.

What if my package is lost or delayed?
Once your order has been shipped, delivery is handled by the shipping carrier and carrier delays are outside of Nails by Shonica’s control. If your tracking shows a delay or possible loss, please contact us so we can assist with the next steps. Please allow the carrier’s required waiting period before a package can officially be considered lost.

Can I cancel my order?
Orders may only be canceled within 24 hours of purchase. After the 24-hour cancellation period has passed, orders can no longer be canceled or refunded because materials may have already been prepared or production may have begun.

How can I contact Nails by Shonica?
You can contact us using the chat box on our website or by email at nailsbyshonica@gmail.com. You can also follow us on TikTok at @nailsbyshonica.